staysure customer service

We also ensure all reviews are published without moderation. ) Companies can ask for reviews via automatic invitations. Having problems? _W.storeCountry = "GB"; Dear WAMM71,Thank you for your 5 star review. Stay sure have been helpful so far. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk If you want to claim on your policy you should contact the The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Have a fantastic holiday. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. - Calling from outside the UK: 0044 1604 210 845 If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 I have given this review 3 starts because I found it very difficult to register online to open an account. } .wsite-footer blockquote {} office: Av. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. I was really impressed how EASY and QUICK to claim and get the money back. Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. You never know if the training team/management are telling you the truth or lying to you. My mum had a fall abroad and broke her neck. All rights reserved. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. longer working hour, monotony work, short holidays. Check out what 252,969 people have written so far, and share your own experience. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Resolver is free. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. _W.storeName = null; a, {"hasCustomMembership":true,"hasCustomMinicart":true} We were devastated as grandchildren had been couting the days down. policy. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. Do you agree with Staysure Travel Insurance's 4-star rating? Search job titles. Northampton, NN4 7YB. In the 4 years I was there I hit some sort of bonus each month. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. (function($) { Staysure Customer Service Representative Salaries in the - Indeed Policy purchased, but I am not happy. Dear Geoffrey Brooks,Thank you for your 5 star review. Worst company I have worked for and hope people take this review in and understand you will be another number. Best and worst companies at resolving issues. .mobile-nav .icon-caret svg { Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Warm regards,Ross, Information provided by various external sources. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. 'active', On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7. . - Email address - Full name - Telephone no. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. com_currentSite = "952359298347476581"; Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. your insurance policy. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Worked for this company and had a bereavement. Team leaders are always on hand if needed. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. 2023 Resolver Consumer Online Limited. display: block !important; font-family: "Open Sans" !important; Outright being lied to didnt help either. Existing Travel Insurance - Staysure My bugbear with insurance companies is the usual interminable wait for queries to be answered. Instead, theyre full of the info you need to get things sorted. Monday 26 December: Closed (yes - you get penalised financially for helping customers). I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. your insurance policy. We are investigating your comments and will contact you shortly. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. So you can be confident that youve got the right cover, thats tailored just for you. It was my aunty and they told me its not compassionate. I had to deal with an out sourced company. Well always be on hand with guidance and support to help you get the results youre looking for. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent I applied online. Get started with your Free Employer Profile. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. If you need more help, please visit our FAQ Help Centre. })(); Policy came through as expected. Its quick, easy and totally free. Saturday: 9am 5:30pm However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Free interview details posted anonymously by Staysure interview candidates. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Thank you for your feedback and sorry to read your comments. Filter. - Calling from outside the UK: 0044 1604 210 845 Britannia House, Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. They were no help at all. Know your worth dont let money make you settle in a job who doesnt care about you. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} You can see if your question is answered in our FAQs below or you can contact us today. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Will look around for my next policy. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Find out how we combat fake reviews. } Dont use this company. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. Send your complaints and reviews - and we'll publish the best, and worst! They are not authored by Glassdoor. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. They are passionate about supporting new people into the business and we receive great feedback. Claims We do not process claims for your insurer. How to make a complaint | Staysure Need help? Companies can ask for reviews via automatic invitations. The advisor was very helpful and explained the various options available. Customer Services Manager, There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. - Monday - Friday: 8.30am - 8pm The HR Team. Thank you. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} If there is a problem with the password chosen this should be explained. . Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. var STATIC_BASE = '//cdn1.editmysite.com/'; Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Have a fantastic holiday. My dads body was left in the hotel room for over 24 hours. var STYLE_PREFIX = 'wsite'; .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} .blog-header h2 a {} process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. | Read 199,981-200,000 Reviews out of 200,383 . We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. I could put it down racism but overall they are just a horrible company who treat people bad. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Staysure Customer Service Reviews | Glassdoor Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. A company who has to bang on about diversity isnt a diverse company. Staysure Group | LinkedIn I think it may be that I included the symbol. Wed like to take this opportunity to wish you success in the future. Staysure complaints & reviews | A Spokesman Said The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Thank you for your positive comments regarding our training team. document.dispatchEvent(initEvt); . a:visited, didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. One rule for one employee and another for another. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. .wsite-image div, .wsite-caption {font-size:18px !important;} I contacted you twice. If you have not received your documents from us via post please log in to My Staysure to get this sent out to you. I also contacted the help line and was sent a link to help me create an account but this still did not work. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. The process to get the policy on my smartphone is too convoluted - passwords etc. Staysure is a trading name of TICORP Limited. You can email us at info@staysure.co.uk document.documentElement.initCustomerAccountsModels++ Whenever you need us, our 24/7 claims team is here for you. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. .wsite-product .wsite-product-price a {} A free inside look at company reviews and salaries posted anonymously by employees. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. Find Reviews. No administration fee is changed while making changes through My Staysure. Anyone can write a Trustpilot review. achieve performance targets across their product portfolio. I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. It goes against our guidelines to offer incentives for reviews. font-family: "Montserrat" !important; Staysure Interview Questions (2023) | Glassdoor - Sunday: 10am - 4pm. Warm regards,Ross, I have had holiday insurance with you for a couple of years. We are remunerated by commission for the arrangement, service and renewal of

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