how to cancel regus membership

By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Try ipostal1. Companies can ask for reviews via automatic invitations. Can I use a business lounge if I have a coworking or a private office booking on the same day? On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. No one would contact me over the phone. I have had no regrets having my office here and am committed to staying with them. Is that price point per person? Most, if not all, companies have an internal collections department or utilize a third party. French has been your invoice and communication language since day one but Ive just updated it to English for you. Here are the steps Hannah took to get out of her Regus contract: I can imagine that this is the question that anyone who is not a lawyer could ask themselves first. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. Originally, total costs 20k THB, but end up with 50k THB. There are lots of better places out there which are cheaper and better, Hi, Its a very common part of a business when providing goods or services to customers and then not receiving payment. Then makes an excuse! In the next paragraph, you should ask the authority for confirmation of cancellation. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. For clarity, you were also charged a retainer top up. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. I understand and appreciate that youre disappointed, and would really like to help. I would not recommend thia company. Required fields are marked *. They are trying to infer that we owe over 10,000 dollars although the account has been canceled for years. Absolutely unacceptable behavior. Troubleshooting common issues with Solstice Conference. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. Do you think the lease would end, with no consequences for Regus or the member? Has anyone successfully gotten out of a lease with regus? So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. Imagine that sometime in 2022, the stars have aligned and youre flying back from Singapore in a travel bubble. Your local team are always your first point of contact. I was blessed to have the opportunity to be part of the church. Do not do business with this company! I had expected to be required to pay for 3 months through 2/28/22. Due to covid, my business is shifting almost solely to an online service and I no longer need the office. Or you can upgrade at any time. Fancy a bit of a hack for lounge access? It's a yellow button near the top of the page. Such companies should not exist. At the end of your contract, they will automatically renew you without a signature and without consent. Can I roll any unused coworking and office days into the next month? Again, I was given no information about the impossibility of terminating this agreement until the end of 2022. Save my name, email, and website in this browser for the next time I comment. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). The complaint has been investigated and resolved to the customers satisfaction. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. Oh yes. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Desposit/Retainer - $700 Read this thread and my post on what to do to defend yourself Are there other similar companies to regus that are less expensive or better? Please could you send those details to me at lorraine.brule@regus.com so I can support you? PDF These General Terms and Conditions apply to Office/Co -Working - Regus We ask all our customers to add an automated payment method to their account. At this point, we told Regus that we wanted to terminate our lease for the office because we could not use it for the purposes we had specified and was therefore unnecessary for us. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Get help. Anyone can write a Trustpilot review. Hi Frank, Im sorry that you feel this way. Hi Hannah, Im sorry if you felt the need to escalate this. No customer service, no support, hang up phonecalls,, no email reaction The furniture they provided had locks on some of them and the staff had no idea where the keys were. However, the Plaza Premium Lounges in Sydney, Melbourne and Brisbane will be accessible via DragonPass when those spaces open its doors once more. Our dedicated teams work hard to help all customers but I can also help you have this resolved. Required fields are marked *. Our invoices are due on the payment date that is displayed on them. Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? avoid all companies by IWG, Hi Mark, Im sorry if your renewal came as a surprise to you. With office and coworking membership, can I keep using the same private office for consecutive days? Regus are not transparent with their pricing. To my horror, the contract sent was being auto renewed without my consent. %%EOF Im sorry if you felt the need to escalate this. They charge your card for amounts more than stipulated on invoices! Accounting and bogus charges in lieu and place of diligent customer service, Arrowhead Promotion & Fulfillment Co. [APFCO], Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. We have a team of specialists available 24/7 to help you find the best solution for your business. Best regards,Michelle Spire. 3. Create an account to follow your favorite communities and start taking part in conversations. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. i want to cancel they said i cannot. I had a membership for over a year. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Great discounts. Hi Dr. Carrie Jaffe, thank you for getting in touch. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? According to the contract terms, the last date of my membership with you is on {the date}. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? 180 0 obj <> endobj So when it"s important for them to sell you, there is a person to speak with. Well. They shut down my location with 2-day notice and then cancelled my agreement retroactively. This could be due to your account details needing to be updated. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. I believe you must provide a 3-month notice (read your agreement). The only chance of getting hold of any sort of assistance is a measly way through a website portal and even then half the time your requests will stay ignored; the other half of the time they might reply with a generic useless answer. How To Write a Cancellation Letter for Membership? Prices are subject to change and will vary depending on the specifically selected products and services. Regus Online Account. And that`s not the case. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? If you were to take direct space or a sublease you would also see these fees in your rent annually. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. I will be taking legal action if this is not returned within 28 days (31/03/2023). They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. Who has the free mental bandwidth to keep track? I am surprised that youre now challenging this known process. Regus May Let You Out of Your Contract If You Have Miss 2. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Click End Membership. He shares his travels under, The dragonpass offer from Regis is still valid. I would love the opportunity to help further but havent been able to identify your account. Regus Reviews - 265 Reviews of Regus.com | Sitejabber We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. 205 0 obj <>stream Today I haven't visited a Regus office in over two years yet the bills keep coming. Thank you, Same here. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. Regus Luton have a very devious way to prevent full deposit return. Compare them below and choose the right one for your business. Office staff are always friendly. Can I meet clients or bring a guest into a Regus business lounge? Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. So, I don't think there won't be an issue with it. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Assistant Global Customer Service at Regus. The answer is: it depends who you ask. The prices for lounges vary, starting from $14 USD in many Chinese cities to $35 USD in Singapore and Seoul, $40 USD in Dubai and LA, right up to a ridiculous $85 USD in Doha. My expressed intention was to rent space for 1 month and for a quoted price of $650. Who has the free mental bandwidth to keep track? This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. Regus does not communicate with customers via telephone. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. Besides, the facilities provided by you are also impeccable. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. The temperatures in our office are 31 degrees and up everyday for the last few months. This is to inform you that, unfortunately, I would have to cancel my membership with your club. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. While we have successfully purchased and used a lounge access pass via this method back in 2019, we cannot guarantee that your selected lounge will still be open or accepting DragonPass passes in 2021 or beyond due to COVID-19 restrictions. Thank you, Michelle Spire You can reach out to them by raising a query via the online account (help section). I have little to no faith that I will receive my deposit without hassle. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. I understand that youre disappointed. The global pandemic has hit lots of businesses in different ways. How did you work around that? From,Hedy GreeneAp. However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. However, there is no way to contact anyone at Regus directly - not by phone or email, and this appears to be by design in order to avoid the clarity that Kiran, the second customer service person who contacted me (12/26/21) wrote about. Comfortable, professional environments. Zero customer service, particularly regarding billing. 2.3. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. We may have received incorrect data. Dr. Carrie Jaffe is not an honest person and it doesnt surprise me she is using the pandemic to stop paying her bills or fulfilling her contract. We use dedicated people and clever technology to safeguard our platform. same goes with debt collector from malaysia that emailed me abt 3 months ago. hbbd``b`$[A`$ ~KD 4k%$ =@Pd[q@Sb``Jg ` f * Hi Jody, after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Head of Customer Services. Get A Quote. Advice STAY AWAY, Products used:Virtual office Sometimes they don't see my payments and kick me out of the system. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Interested in a product or service at this location? Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. This has resulted in our staff not coming into work because of unfavourable working conditions. Avoid at all costs. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. This will returned to you after seven days unless you visit a lounge and we are unable to charge your registered payment card, e.g. Regards, 1. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Youll be billed each month. Our membership options give you the flexibility to choose how, when, and where you work. Unfortunately, on this occasion we were unable to provide it and for this we apologise. Michelle Spire Michelle Spire The reps refuse to escalate blatant misconduct on their part to their management. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. This is a very unprofessional way of handling the situation as this concerns health and safety. *T&Cs apply. 25% off. Our team is ready to answer your questions. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Assistant Global Customer Service at Regus. Looking forward to getting your confirmation receipt. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. Lorraine Brule Updated. They only communicate via email. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. The same goes for if you run out of free visits on the Classic or Preferential plans, and continue to access lounges yourself. You have been with us for several years and already experienced renewals. In the next paragraph, you should ask the authority for confirmation of cancellation. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. We would like to confirm that your concern is since been resolved as per the details shared with you. And, as I am moving to another state, it won't be possible for me to continue with the same. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. I checked my email and didn't see any confirmation emails from Regus. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Guide to the DragonPass lounge membership program - Point hacks We cant guarantee you will be able to use the same office over consecutive days as these are allocated on a first-come, first-served basis, but you can ask the on-site community team if they can help reserve the same office for you on the days you need. HOW DO I CANCEL MY MEMBERSHIP? - Member Services 2.0 Blue membership is free and includes only the discounts. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. What actually are you reasons? Prior to any renewal, our customers receive courtesy email reminders. Why have me sign a contract if you aren't going to keep your word? It is just because of the nature of my job. they charged me twice and theyre being difficult.. please help. It should also state the reason behind why you want to cancel the membership. We appreciate your business. No refund/credit if less than 5 days. I was using the regus for couple years. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Well be happy to accommodate. Support - Regus It should also state the reason behind why you want to cancel the membership. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. Let's find the right workspace for you. Kind regards, This place are the worst of the worst. Thank you, CONSUMER BEWARE! I replied that the only solution I will accept is for the contract to be canceled and the money returned. This is to inform you that, unfortunately, I would have to cancel my membership with your club. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Hi Cami, Im sorry that you feel this way. I sincerely apologise if you have experienced billing errors. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. 2023 Trustpilot, Inc. All rights reserved. Perhaps you can try removing your card details in the Account > Payment Methods section to avoid getting charged after a year (if that fee does indeed exist). Transparency is very important in everything that we do. How do you update your credit card details? Building issues almost daily, with zero empathy for the tenants of their spaces. As a result, your current term will end on 31st December 2022. Its important to think of the business you are trying to end your term without proper notification. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? This review was chosen algorithmically as the most valued customer feedback. Please remember that the retainer is refundable at the end of your agreement. We pay those as well. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. We also ensure all reviews are published without moderation. No staff available for contacting on the event day. Assistant Global Customer Service at Regus. You can call, but they don't know what's going on and have little to no authority to fix the issue. Services are billed automatically depending on the customers preference. i made an account a day ago and i tried contacting them to cancel my account. Its an automated process. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. The center itself have no problem and sales are nice before you join. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. In case, there is any cancellation fee or refund, make sure to include the same in the. Regus Offers Terms and Conditions Day Office: Quoted price is lowest hourly Day Office rate available. Any service that you do not require can be opted out through your online account. Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. They are thieves and scammers! You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. How many days access a month do I get with my membership? Best regards, Hi Andrew, Im sorry you felt the need to escalate this. Michelle Spire Hi Vladyslav, https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Platinum membership includes access to an office. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Update: a big thanks to the Luton branch who actually decided to look into my account further. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Regus Online Account If you need further help, pleasespeak with our team member who is already in touch with you. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Thanks for your services, we will make sure we don't recommend you and take our business else where. However, it is not right for you to post a review anonymously with inappropriate words on this platform without giving us a chance to help you. Its an automated process. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. However, DragonPass permits you to cancel and refund an unused single-entry lounge pass if youre not able to access the lounge due to travel restrictions or other reasons. So, I don't think there won't be an issue with it. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good.

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