viking river cruises cancelled 2022

For information about your specific voyage, please log onto MyVikingJourney.com. AAA travel called Viking many times to rectify this and in December we were finally told that they would give us a $10,000 dollar credit toward another cruise and a $1,500 dollar shipboard credit. In this case, you will receive a full refund of your cruise fare. Heres what you need to know. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Unlike ocean cruising, river cruising has a lot of fluctuations in water levels. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Why didn't Viking pay to dock? Most river cruise lines do not allow guests to cancel pre-cruise without penalty except for in the most extreme circumstances. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. Sandi. Learn more. All Mekong River cruises through Vietnam and Cambodia have been suspended until November 30. . I asked the captain how deep the ship would be if it sank. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. It, along with the Viking Sky, is classified as a small ship, with 465 staterooms, capable of carrying 930 guests. Viking has responded to his passing by cancelling the nearly $9,000 I paid for my husbands share of the trip. "We will not cancel any cruises," said Shreiner. The ship can welcome up to 386 passengers, and. Only in very rare circumstances are the sailings canceled outright. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. Italy is in the worst drought in over 70 years. Premium Air. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. 2023-2025 OCEAN CRUISE AND AIR SAVINGS: Offer applies to bookings made from March 1-31, 2023. Viking already runs a number of river cruises. Holland America Cruise Line | Travel Requirements & Safety Protocols. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% The first five miles of headwaters have completely dried up. Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. Passengers from across the country say they've. This would mean that river cruise lines could face severe disruptions . Because of the positive test result as well as his need for further dr evaluation, we had no choice but to cancel the trip. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. We are older and don't want to keep rescheduling this with the hopes of one day being permitted to board their ship. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. This river begins in the Alps near the Italy-French border and is fed by snowmelt. A drinks package at the original cost, when I first tried to book it. Only in very rare circumstances are the sailings canceled outright. 05 Aug 2022. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. This met the 11/30 deadline for a "risk free guarantee" enabling change of plans up to 24 hours before sailing. Four excursions that I wanted are already sold out. Weve been cruising since March with no issues until August, said Schreiner. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We use dedicated people and clever technology to safeguard our platform. This site does not include all card companies or credit card offers available in the marketplace. Disembark on May 1 2023 they required us to pay us in full in August 2022 which we did. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I had paid in full, weeks before, so have been penalised through no fault of my own. What? We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. Confirmation attached. "But its clear that river cruising is not going away anytime soon.". NEW! We paid 529+40 USD purchasing fees each for the tickets. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. Their ad is wonderful but after all is said and done it is all crap. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. Check with your cruise line on current cruising conditions and what you can expect from them. As a matter of policy, BBB does not endorse any product, service or business. I won't be booking any future cruise with them. Check here before booking an award fare. TPG values it at $1,600. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. I have always liked Viking cruises and have been on 13, counting the one I am currently on. Water levels are unpredictable and can vary day by day, depending on what the weather brings. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Vikings' policy allows no refund under the circumstances (i.e. The cruise was cancelled due the pandemic ($11,367.50) them to clean my clothes again and every night I am on the cruise, Read full review of Viking River Cruises and 1 comment, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. Companies will need more ships to carry the same amount of cargo, increasing transportation costs all of which have a negative impact on the European economy. In fact, we specifically asked their travel consultant if the vouchers would be reissued if we had to cancel again and we were told they would. airfare $2198 If you are concerned about the water level on your upcoming river cruise, do your due diligence before you take any action. . Do not book with Viking Cruises ,they turned my cancelled trip into vouchers with expiration dates that I never knew about. , I am out the $3500 no matter what) and a friend who will take my place must pay her full share of the room as well! What It's Like Aboard an 8-Day Cruise With Viking River Cruises Learn to how to find the cheapest awards. It turns out that for the most part, if the ship sank, we would be high and dry standing on the sun deck. In some cases, an itinerary may be adjusted with certain destinations dropped and new ones added. I specifically mentioned this scenario when I used the voucher and we were told as long as it was 120 days before departure we could rebook using our voucher. #6339759. Jim. by Steve CaseLast updated September 6, 2022. This content has not been approved or otherwise endorsed by any of these entities. Viking Cruise Reviews (2023 UPDATED): Ratings of Viking River Cruises Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. This was a question that I asked myself before booking my Rhine River cruise. Information provided by various external sources. Viking revises world cruise itinerary on eve of departure | seatrade Viking Ocean Cruises has sailings listed for June, 2021. Desired outcome: I ask if I could have the number to her managers boss she said no. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. With this terrible We again purchased Vikings trip insurance through Trip Mate to cover the cost of the trip. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link, Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Viking refusing to refund given COVID risks! - Review of Viking Cruises These hotels are Marriott and hilton properties that have such rooms. We were told that since we used vouchers we were not eligible for a refund per policy. Most all other cruise lines have dropped this mandate. Terms apply to the offers listed on this page. The low draft and the adjustability of the ballast allow the ships to navigate through sections of the river where the water levels are not very deep. Cruise Canceled Due to Low Water Levels We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) Karin Price Mueller | NJ Advance Media for NJ.com. Its infuriating and disrespectful. He made the commissions, we will not sail and lose 14,000 dollars. Our points-obsessed staff uses a plethora of credit cards on a daily basis. When I called to cancel they said we did not purchase the insurance. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Thu 13 Jan 2022 01.00 EST Last modified on Thu 13 Jan 2022 18.22 EST. A sales representative ******. Published: Aug. 08, 2022, 9:30 a.m. Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. Like other river cruise lines, weve dealt successfully with low-water situations in the past, and we have a variety of strategies that we can deploy as necessary. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. AMA Waterways | Travel Requirements & Safety Protocols. Schreiner does not hold with that assertion because river cruise lines simply adjust their schedules year after year for optimal weather conditions. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . I complained initially that I was not given a direct flight. Royal Caribbean International | Travel Requirements & Safety Protocols. 2022 is now cancelled and will be replaced with new roundtrip voyages from Southampton to the Caribbean via the Canary Islands and New York. I have three times tried to contact Viking, by phone, email, and chat. It is time for Viking to do the same and act like a cruise line instead of a medical facility. You will, however, still get a vacation in Europe, even if its not the one you expected. The whole point of purchasing trip insurance, especially in this time of Covid, was to protect ourselves in the event of a last minute emergency. Viking Cruises | Cruise Ship List - Delta Skymiles Cruises Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. We only wanted our money to be applied to another cruise in 2023. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. That is all it took, I was hooked. When Viking informed me that the alternative flight was booked, I was not told that I had to pay the tickets myself in order to obtain the boarding pass. Scheduled and rescheduled elder family care and pet sitting services. She really needs this positive experience to look forward to. Obviously, we cannot go on the trip. Refund on premium air payments that we did not receive in premiumservice. On November 26, 2021 when speaking with VRC representative we were informed that out ********* is in the form of a voucher and has no cash value and cannot be refunded. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. My Trip - Updates on Current Sailings - Viking River Cruises These conditions include: Lately, Europe has seen temperatures exceeding 40 degrees Celsius (104 degrees Fahrenheit). We are told now that change is not possible at all because vouchers have expired. My bag is still missing and I will request (!) Then when operations started again, we decided to book a cruise to sail November 2021 At the time we booked, vaccines were not a requirement. Viking Cruises' New Safety Protocols Include Daily COVID-19 Testing Disassembling the shades on the sun deck. Refund on premium air payments that we did not receive in premiumservice. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. Think 3 times before booking with Viking!!! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. You dont know a week or 10 days in advance what will happen with the water levels. The photo is from my first premium, international award flight in 2012. Viking refused to admit to us that we were misinformed, and did not apologize, but their policy will not change. Bad cruise experience, shore excursions, bad weather bad handling, cold food, etc. Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. . I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. 140 complaints closed in the last 12 months. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. The flight from Amman Jordan to Our ships have a very low draftabout five feet, he explained. Couple fights to get full cash refund on $15K Viking River Cruise Viking Mississippi - As of January 23, 2023 Due to damage from substantial river debris to the Viking Mississippi 's propulsion system, the ship will undergo repairs requiring the cancellation of upcoming departures. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. ***. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved.

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