how do i report a downed comcast line?
If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). Who do you call for a downed cable line? There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Thanks! An official employee, such as myself or whoever is first available, will respond. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. 70% of power outages are caused by major weather. Then Call Us. Id give them a ring. Call 9-1-1 immediately to report a fallen power line. Yes, Comcast will come to your house to install the cable lines and equipment to your home. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Then it thanks me for signing in. Sky News - Wikipedia A coaxial cable is capable of carrying current. Comcast landlines are being used by homes and businesses alike. You have to sign up for gig service and sign a 2 year contract first. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Hello @ryanray.rr81 and thank you! Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Report or View Outages; Other Contacts; General, Business, Landlord, . Thank you for reaching out to the Digital Care Team. An official employee, such as myself or whoever is first available, will respond. Our community is your official source on Reddit for help with Xfinity services. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. I don't have AT&T, or a landline. Press Enter to send it. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. However, its critical not to cut into a power line, as you know. I would like to report down wires in my back yard for the second time. Our community is your official source on Reddit for help with Xfinity services. Remember: This number is just for unburied ground cables. Report an Issue - Xfinity Support How to report a down or damaged CenturyLink line. If you have questions about your services, we're here to answer them. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Thank you so much for contacting our Xfinity Support Team over Reddit. Then, to let us know why you're calling, say Line is down.. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Please help before someone gets hurt. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Report A Downed Line. Jul 2007 - Sep 20169 years 3 months. We truly appreciate you taking the time to reach out to let us know about a downed wire. Companies respond better when others are watching. Just select Xfinity support and you will be able to speak with the next available specialist. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone Ask for the Comcast liason. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity and our Service Status Center | Comcast Business How to File a Complaint Against Comcast - Your Options - FairShake How Do I Report a Problem with My Comcast Landline? - GetHuman Search accounts based on account number, or chat online. BBC - Wikipedia How do I report a downed telephone line? | AT&T Community Forums -ATTU-verseCare. I can't get into my property because the line is blocking the drive way. By selecting Accept all, you consent to our use of Cookies. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. Click the "New message" (pencil and paper) icon, 3. Downed/hanging electrical wires - who to report to? | Universal Hub I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. It's not the power line and I don't think it's the regular cable either because there's no service outage. Internet Security with Xfinity - Report Abuse Please send us a direct message to "Xfinity Support" with your full name and address. Occasionally there is a mix up and Comcast forgets to bury the drop. Click to reveal Can you direct message your name and address? For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Help and Support Topic | Comcast Business Support Immediately Call Emergency Services. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. How do you get straight to a representative? Type your message in the text area near the bottom of the window. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Contact Us | Comcast Business Support Hope this helps you out. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . You aren't allowed to. How do I report an above ground cable down? We ask for direct messages because we can't post personal information in public. Write your 17-digit account number on the "For" line of your check or money order. Let us know. Create an account to follow your favorite communities and start taking part in conversations. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Then, call PG&E at 1-800-743-5000. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Comcast Xfinity Outage Map. Full special report: Alex Murdaugh found guilty in murders of wife and son A drop-down list appears. Thanks! When should we expect this to be corrected? It's infuriating. It's not the power line and I don't think it's the regular cable either because there's no service outage. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Thank you! We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. For immediate assistance, check out the Xfinity Assistant. I have a downed wire in the middle of the street. For immediate assistance, check out the Xfinity Assistant. How do I report this? Archived post. Exposed Line/ Wire - How To Report & Things To Know From AT&T I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. how do i report a downed comcast line? - tourdefat.com Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Genius. Click the Check for Issues button. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. How do I know if my home is wired for Comcast? Responsible . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The only option appears to the the Xfinity Assistant bot, which asks me to sign in. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Youve reached the best place and perfect person to help with virtually all of your account needs! Reddit and its partners use cookies and similar technologies to provide you with a better experience. What to do if you see a downed power line - Pacific Gas and Electric Not a word either by phone, email or through the support chat since then. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Type your message in the text area near the bottom of the window 5. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Usually 911 dispatch has unlisted numbers for utilities. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. 1. Should you experience further issues, please create a new post. How do I report down a cable line? Thanks! I explained this to the rep when I called to cancel. Thank you for reaching out to our forums community, its great we can connect this way! .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. ET. I am a bot, and this action was performed automatically. I need someone to come out and fix it. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. I called but only received voice mail. They have been hanging very low for over a year. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Report unburied cables, exposed wires, or downed lines - AT&T If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Please call this number (855) 307-4896 to set up your service. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. How do you fix an exposed wire without electrical tape? Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! I think it may be the original phone line. Cloudflare Ray ID: 7a2ad44e3df86ef8 Find an Xfinity Location Check the status and hours of locations near you. I am a bot, and this action was performed automatically. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. That's not what we want to see! Don't worry, we'll never do that as it might cut into our profits for the quarter. Comcast Xfinity problems in the last 24 hours. Thank you so much Anthony for sending us over those details and the Modmail. Call us at 800-477-5050. Reporting this to comcast seems to be a problem. Please send us a PM with your first and last name, as well as house numbers to your service address. How do I talk to a real person at Comcast? There may be a 60 day notice cancellation fee for your service. For immediate assistance, check out the Xfinity Assistant. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. In the 'To' line, type "Xfinity Support" there. I am a bot, and this action was performed automatically. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Press question mark to learn the rest of the keyboard shortcuts. Who is responsible for cable line from pole to house? A woman in Huntington says she contacted Comcast several times about a line. Its important that you dont exit the vehicle unless youre in imminent danger. For more information, please see our Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Let us know. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. Select Start Troubleshooting to begin your modem restart. Hello saftek and welcome, Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If youve got a free afternoon, you can run the cable yourself and save some money. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1.