buyer says i sent wrong item
Tell them you will be contacting their local police department to file a complaint and for him to be prepared to talk to the police, because someone must have tampered with his package. If youre a trusting person, you may send the item in good faith, assuming the email is authentic. Made sure we sent all images to amazon as it was within 30 days of purchase. 04:02 PM. Cookie Notice I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Defective Item return that is not defective HELP If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! This scam is a new twist on the offer of overpayment. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. For approved returns, Mercari provides a free shipping label to the Buyer. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Supervisor told me to hold up on Police report and wait for UPS to step in. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. I don't know what it actually takes for them to get banned. All items are made out of High Quality fabric. 09-10-2020 Buyer said I sent wrong item when I sent right one - and got money back However, for large packages and certain types of express service, UPS is the cheaper . The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. Paid a tailor 4.50 repaired it and sent back with DPD signed for. I told them to send it back to me and I'll give them a refund. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. Its usually not a good idea to trade with accounts that have bad feedback. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. You would want your copy to be short and engaging, informative but not stiff. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Need advice, accidentally sent wrong item to buyers : r/vinted - reddit Amazon FBA Returns Advice: How to Handle When the Buyer - AMZReimburse How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read ) It's so unfair to write eBay sellers off like a bunch of cheap scammers. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. Am I protected against negative feedback in this scenario? Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. But the fact that she specifically took a photo of the top tells me it was meant for me. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. Has she possibly got you mixed up with a different seller ? A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Example: You bought a table, and it showed up with only three legs. Fabric: Polydex. What can I do in this situation to avoid loosing $900 and the item as well? My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Anytime I can create with the Stardream line, I jump at the . I had to help my mom submit a dispute through eBay, as a buyer. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) It is better to talk with them first before doing this. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. I know I have to send the refund regardless, right? or the buyer? As its a scam, you will never see your money or your items again. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Just trying to understand. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Finish enrollment at any CLEAR airport location next time you fly. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. . The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. Thx for the link to reporting a buyer theres a couple people I need to report. You can request that the buyer send the item back to you immediately. Otherwise she wouldn't have bothered. Did you try talking with the buyer? I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Press J to jump to the feed. Once payment is confirmed you ship it promptly. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. I asked my boyfriend to print off the labels and post them while he was at work. I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). An option to dispute the refund and report the buyer will appear. But obviously I cant prove that. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. It also looks like the original label is a printed label, cut out and then taped on. Got my money back and a promise from eBay to better train their support staff -_-. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. 'However once the seller has received the item back, eBay can then step in and review the . You can report an issue with a seller to eBay directly here. You end up owning expensive packaging, without the desired product. What happens on eBay when a buyer lies saying that they - Quora Update 2: So my next step was to file claim with UPS. Click on Send. "Hi. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. Thanks guys, Ive emailed the buyer and said shes sent back the wrong item, and would she like me to return it back to her and she can still return the item I sent outhaha not sure how to open a case on this kind of problem but Ill go and have a look through help. How to handle a return request as a seller | eBay Law Regarding Receiving a Shipment That Was Not Ordered So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Or just take back the item. 26-05-2020 Buyer pretended the item/ring was not as listed. Privacy Policy. The buyer has since responded and accepted that it was delivered somewherebut not to him. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. How do they sell my exclusive manufactured trademarked product for lees than I do?? So supervisor said I will close the case in your favor. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Am I supposed to follow up with Royal Mail or it is now his responsibility? It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Help for buyers and sellers. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. Solved: What to do when wrong item received, seller reques - The I really feel like I am not getting any protection from scammer buyers on eBay. Only Item Not Received (INR) or Unauthorized Payments claims are, by providing proof of delivery or at least proof of postage in regards to Unauthorized Payment claims. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. Than I have gotten some buyers who claim to not have received their orders so I end up having to refund them cause I only have the receipt of the postage and picture I took of their order before shipping and eBay wont cover it when you dont have tracking. In one example scammers contacted AT&T customers and told them eBay would pay half of their cable bill if they paid six months upfront using eBay gift cards. Either way eBay will make sure the buyer gets their money back right or wrong. 26-05-2020 If you have been scammed, well show you the steps you can take to report it. Powered by Discourse, best viewed with JavaScript enabled. to fight them over this and go to the Phillippines is beyond annoying. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. How were you able to call eBay? Always think like a big retailer. I'm based in the UK I had two items sell on the same day, both with InPost delivery. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. But I would think it is more likely a customs thing. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. Heres how. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay The item I sent out was also tagged, this one is not. How to handle a return request as a seller | eBay I will report this to the post master. They offer some sort of limited-time discount in order to create a sense of urgency. There's usually another new label then. Create an account to follow your favorite communities and start taking part in conversations. Cheaper seller scam: Solved: Buyer claims an authentic item fake - PayPal Community They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. I think the label on top is Canada Post's label they put on once it enters their country. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. Yes it would be a pain. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. From the "Reason for replacement" drop-down menu, select "wrong item was . Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. A buyer will offer to purchase your item and send a larger payment than required. Just open an item not as described dispute and then the seller can please themselves which address they give you, be very specific in the dispute, just say that you did not receive what you paid for but a completely different article. What if the buyer is not trying to rip you off but simply made a mistake? So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. They look the same to me.. on After completing the sale normally, the seller will post the package with the correct address but the wrong name. Ebay going to shit with scammers abusing the money back guarantee. We had a top where it was returned with snot. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. 04:28 PM. They also have to protect their buyers from fraudulent sellers. 2. Phone eBay and they said I should have tried harder. I agree. Someone did this to me a few months ago. Or when Lululemon sent a customer 19 extra running hats, priced at $32 a pop, but was only. Cause his photo shows a like kind of item but not the brand or pattern I sent. I cant believe you won this. 09-10-2020 Report the buyer. Did you include the reference number on the label? Exchanges and Replacements - Amazon Customer Service If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Yet fight is not over, lets see what happens next. They never sent it back. CHAPTER XIII. When a buyer wants to return an item and be issued a refund, here is what you do first. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. paperspast.natlib.govt.nz What to do when wrong item received, seller requesting to send to other buyer. I have been talking to someone with same story Im trying to buy a car. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. I've never owned/sold a necklace like that. If you find an item on eBay that you think is fraudulent, report the listing directly. At first, it might seem foolish to pass up a generous offer, but often its a trap. If further action is needed both seller and buyer will be contacted by an eBay Customer Service representative. Sunday Mystery Wall is back! $15 each. - Facebook I have to take her to court! Good for you. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. This looks like a long list but its important to be very diligent when buying or selling on the eBay platform. Put it in a bag took pics opened case and returned back explained. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on Sucks!! In order for it to work, sellers must provide proof of item delivery. It seems I have no time to inquire. I recently had the same experience. Some of this advice may be second nature to you, or may not apply to all sales. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Btinternet.com (BT Mail) supports IMAP, so you can use it and schedule Buyer returned different item - General Selling on Amazon Questions Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. For things like graphics cards your best bet is to sell locally, all cash. I once again immediately had them call me to dispute this. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. 26-05-2020 01:37 PM, on i think someone is trying to scam me like this to. Opium Smuggling The early edition of the evening paper of the day following that eventful night, sold like hot cakes; and well And while I'll be cordial, it doesn't bode well. The buyer pays quickly, and you send the item without concern. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. I only sell local, mainly to avoid hassle. I never sold a necklace on ebay period, and never saw that one in my life. I'll have to ask her what she sees different because I know it's the same. I lost my appeal. Seller deleted listing immediately after purchase? 06:44 AM A neighbor may have picked it up, so it is worth asking around before you contact USPS. Luckily I was able to contact the Global center and stop the item from shipping to the buyer. I sell on Ebay myself. Is it not possible to take pics of item A and still send B? Then find one of the facebook groups for sharing scammy ebay users and share his username. Most of them are happy new year banners being returned in Febuary. Explain it to him like you explained it to us. The buyer received the wrong item. Select Order Not as Described. They help the organizations to focus on the other parcels they have to deliver. But at least it was worth somewhat close to what the item I sent them was worth. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. 1. A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. I had a customer contacted me that the item was damaged in transit. This months episode of the eBay Seller Spotlight podcast is live! Solving problems with a PayPal purchase - PayPal That has happened to me. Record any serial numbers or unique codes. but it is really suspect that they created their eBay account the day they ordered my item. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. Then gets mixed up on which item was wrong. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. It is a site to get quality at the best price and sometimes I make 50 cents. The status says the item was "Delivered to agent," so the item shows as delivered. So in order to sell my stuff I have to offer just regular shipping which doesnt come with tracking. So eBay accepted the return. Amazon Sent Wrong Item (What To Do, Exchange + Keeping) Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. I would do that myself in those circumstances. Create an account to follow your favorite communities and start taking part in conversations. Report a buyer if you think they have acted illegally or fraudulently here. The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). Do I have to go ahead and refund no matter the circumstance? As per the returns policy you are within your rights to refuse it. 05:49 AM. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China.